Privacy Policy
Last updated: October 2026
What we collect
We collect the information you provide when you apply as a contractor, request service, or create an account: name, contact details, address, vehicle and fleet information, documents you upload (such as licenses and insurance certificates), and assessment results. We also collect call and message records when you contact us through our phone system.
Background checks
With your consent, contractor applicants undergo a background check performed by Checkr (or a similar third-party provider). Information you provide for that purpose is shared with the provider solely to run the check, and results are used only to evaluate your application.
How we use information
We use your information to operate the dispatch platform: reviewing applications, routing work, preparing estimates and invoices, processing payments, communicating about jobs, and improving the service. We do not sell your personal information.
Sharing
We share information only with the service providers needed to run the platform — background-check providers, payment processors, communications providers, and hosting services — and as required by law.
Analytics and session recording
We use Microsoft Clarity to understand how people use our website and platform. Clarity uses cookies and similar technologies to collect usage data — pages visited, clicks, scrolling, and session replays — along with device and browser information. This data is shared with Microsoft and processed under Microsoft's Privacy Statement. We use these recordings to find and fix problems and to improve the service; sensitive form fields are masked and are not recorded.
Cookies and storage
We use cookies and browser storage to keep you signed in, to remember your preferences, and — through Microsoft Clarity — to measure how the service is used. Sessions expire after a period of inactivity for your security.
Data retention and your choices
We retain records for as long as needed to operate the service and meet legal obligations. You may request access to, correction of, or deletion of your personal information by contacting us; some records must be retained where the law requires it.
Contact
Questions about this policy or your data can be sent to the contact address listed on our website. We may update this policy from time to time; the current version is always posted here.